Last updated: 20 October 2026
This Policy explains how orders placed through Ujenzi Direct, a trading name of Amani Hardware Private Limited, are delivered or collected. Ujenzi Direct is a multi-vendor marketplace. The vendor listed on your order supplies the goods; Ujenzi Direct provides the marketplace, arranges delivery, and runs the payment and dispute process.
This Policy does not limit any customer right that applicable law does not allow us to exclude. If the law gives you greater protection, the law applies.
We currently deliver only within the Dar es Salaam Region. For delivery elsewhere, contact us before ordering. We may agree a special arrangement in writing, with the price and estimated time confirmed before you pay.
Delivery fees are based on the weight or volume of your order and may also depend on distance. The fee is shown at checkout before you place your order, when you can still review, correct, or withdraw from it. We will not add a delivery charge after you order without your agreement, except the charges listed in section 9.
Free or discounted delivery is offered only as a promotion, with its conditions shown alongside it.
An order is "confirmed" when the vendor accepts it and, for prepaid orders, payment is received. Our target is delivery within six hours of confirmation, within delivery hours. This is an estimate, not a guaranteed time: traffic, rain, road closures, vehicle availability, site access, and order size can affect it. Large orders may need an agreed delivery date.
If your order is late: we will keep you informed. If any part of your order is not delivered within 7 days after confirmation, or by a later date you agreed, you may cancel the undelivered goods by notice and receive a refund under the Electronic Transactions Act and our Refund Policy. You may also cancel before dispatch under our Cancellation Policy. If goods are unavailable, we will tell you promptly and refund any payment for them.
We or the vendor may call to confirm your address and site access before dispatch, especially for cash on delivery and large orders. If we cannot reach you, we may hold the order until we can.
Orders above 2,000,000 TZS, or needing a large truck or several trips, may require prepayment or a deposit of 50% before dispatch. We will tell you before you confirm the order. Prepayments and deposits are held in escrow.
Cash on delivery: pay only by the method shown on your order or confirmed by Ujenzi Direct, and keep the receipt. Drivers may not ask for extra money, tips, or payment to a personal number. Please report any such request to us.
Deliveries may be made by Ujenzi Direct vehicles, hired vehicles, the vendor, or independent transporters. Whoever carries the goods, Ujenzi Direct and the vendor remain responsible to you until handover; you do not need to claim against the carrier.
Please:
A large truck may not be able to enter narrow or unpaved roads. If the vehicle cannot safely or lawfully reach your site, we will, with your agreement, deliver to the nearest safe point it can reach or arrange a smaller vehicle, which may change the fee or timing. The driver may refuse to drive or offload where it would be unsafe or unlawful.
Delivery is made at kerbside or ground level at the nearest safe point the vehicle can legally reach at your address. The delivery fee includes offloading at that point, within about 10 metres of the vehicle.
Carrying goods inside, upstairs, onto a slab, or further is not included; we can quote it before delivery. The crew may refuse unsafe carrying.
Please count bags, bars, boards, and pieces during offloading, and check product, grade or size markings, and visible condition against your order before you sign. Write any shortage or damage on the delivery note and take clear photographs.
You may refuse items that are visibly damaged, incorrect, or unsafe. Report damage, shortage, or an incorrect delivery as soon as reasonably possible and, where practicable, within 48 hours of delivery. This is a prompt-reporting request, not a deadline that removes rights you may have under applicable law. A delivery signature or inspection does not waive your legal rights. See our Return Policy.
Weights and quantities: cement is sold by the bag at the net weight marked on the bag (for example, 50 kg). Steel bars sold by the tonne are invoiced by bar size and number of bars, with the weight basis shown on the listing or delivery note. Where goods are weighed, we use weighing equipment verified as required by law, and you may ask for the weighing record.
These charges apply only where stated and are limited to the reasonable cost of the extra service or wasted trip.
| Charge | When it applies | Amount |
|---|---|---|
| Carry-in, upstairs, or long carry | Only if you ask for it and accept the quote | Quoted before delivery |
| Waiting time | After 30 minutes free waiting (small vehicles) or 60 minutes (trucks), if the delay is caused by you or your site | 10,000 TZS per 30 minutes |
| Re-delivery | After a failed delivery for a reason within your control (section 10) | The delivery fee for the new trip |
| Returned load | Goods taken back to the vendor after a failed delivery for a reason within your control | The direct transport cost of the return trip, up to the amount of the original delivery fee |
| Storage of uncollected goods | From day 4 after the ready-for-collection notice (section 11) | 5,000 TZS per day |
We do not charge these fees where the problem was caused by us, the vendor, or the carrier, such as late arrival or wrong or damaged goods. We will not charge a handling fee where you exercise a statutory cancellation right.
A delivery fails for a reason within your control if, for example, no one is available to receive the goods, your phone is not answered, the address is wrong, access is refused or unsafe, or you refuse correct, undamaged goods without a lawful reason. Before leaving, the driver will call you and wait for the free waiting time.
We will then contact you to arrange re-delivery. If a second attempt also fails, or we cannot reach you for 3 days, we may cancel the order. For prepaid orders, we will refund the price, less any applicable section 9 charges, within the time required by law under our Refund Policy.
Where offered, you may choose at checkout to collect from the vendor's store shown, which may be anywhere in Dar es Salaam.
If you do not collect: we will send reminders. From day 4 after the notice, a storage fee of 5,000 TZS per day may apply. If goods are not collected within 14 days, we will send a final notice, and if they are still not collected 3 days later, we may cancel the order. For prepaid orders, we will refund the price less storage fees due, under our Refund Policy.
Risk of loss or damage passes to you at handover: when goods are offloaded at the delivery point and accepted by you or your representative, or when collected goods are loaded onto your vehicle. For cash on delivery orders, ownership passes when you pay.
After handover, keep cement dry, covered, and off the ground, and protect boards, sanitary ware, and cables from rain, impact, and theft. We are not responsible for damage caused after handover by weather, storage, handling, or theft. This does not affect your rights for goods that were damaged, defective, short, or incorrect at handover.
Large orders may be delivered in several trips on an agreed schedule. Each trip has its own delivery note and is checked and handed over separately. If part of an order is delayed, you may accept what is available or cancel the undelivered part under section 3 and our Cancellation Policy.
We are not responsible for delay caused by events outside our reasonable control, such as severe weather, flooding, road closures, government restrictions, or a general fuel shortage. We will tell you and deliver as soon as we reasonably can. If the delay passes the time in section 3, you may still cancel and receive a refund.
Because delivery times are estimates, please confirm delivery before booking labour or equipment that depends on it. Unless the law provides otherwise, we are not responsible for indirect losses, such as idle labour or equipment hire, caused by a delivery arriving later than estimated. Nothing in this Policy limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be limited.
We share your name, phone number, address, and location only with the vendor and carrier handling your order, and only to deliver it. Carriers must keep it confidential and use it only for your delivery. Delivery notes and photographs are kept as records for disputes. See our Privacy Policy.
For eligible prepaid orders, Ujenzi Direct holds your payment pending fulfilment and the order confirmation process. If you report a delivery problem before the vendor is paid, you may ask us to pause the disputed amount while we review it. A payout already made to a vendor does not remove your rights.
Email info@ujenzidirect.com with the subject "Delivery" and your order number, or call +255 763 410 038. Our office is at Tegeta A, Dar es Salaam.
This Policy supplements your rights under Tanzanian law, including the Electronic Transactions Act and the Fair Competition Act. Nothing in this Policy excludes or limits a legal right or remedy that cannot lawfully be excluded or limited.
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